At ICA, we prioritize timely processing and delivery of your orders. Here’s an overview of our shipping schedule based on order quantity and other factors:

Processing and Lead Time:

• Orders are processed based on the quantity and complexity of the items. Standard processing and production lead times are between 30-45 days.
• For larger orders, additional time may be required. Our team will communicate any adjustments to the expected timeline.

Shipping Method:

• Once your order is ready for shipment, it will be dispatched using our trusted shipping partners.
• We offer various shipping methods to suit your needs:
  • Standard Shipping: Ideal for most orders, providing reliable delivery.
  • Express Shipping: For urgent orders, this option ensures faster delivery at an additional cost.

Shipping and Clearance Time:

• Domestic Orders: Generally take 5-10 business days for delivery once shipped.
• International Orders: Delivery times range from 15-30 business days, depending on the destination and customs clearance procedures.

Customs Clearance:

• International shipments may be subject to customs inspections and clearance, which can affect delivery times.
• We recommend checking with your local customs office for any potential delays or additional charges that may apply.

Tracking Information:

• Upon shipment, you will receive a confirmation email with tracking details.
• Use the provided tracking number to monitor your order's progress.

Contact Us:

• If you have any questions or need further assistance regarding your order, please reach out to our customer support team at [your contact email/phone number]. We are here to help!

• Please note that orders cannot be returned or refunded.
• To ensure satisfaction, we offer the option to request a sample before placing a bulk order.

At ICA, we strive to deliver your orders in perfect condition, but we understand that damages can occasionally occur during shipping. Here’s what you should do if you receive a damaged item:

1. Inspect Upon Arrival:

   • Carefully inspect your package upon delivery. Note any visible damages to the packaging.

2. Document the Damage:

   • Take clear photos of the damaged item and any damage to the packaging. These images will be essential for our review process.

3. Contact Customer Support:

   • Reach out to our customer support team within 48 hours of receiving your damaged item.
   • Provide your order number, a detailed description of the damage, and attach the photos you took.

4. Review Process:

   • Our customer support team will review your case and may request additional information if necessary.
   • We will assess the damage and determine the best course of action, which may include a replacement or a refund.

5. Resolution:

   • Depending on the assessment, we will either send you a replacement item or process a refund as soon as possible.
   • We will keep you informed throughout the process to ensure a smooth resolution.

Important Notes:

• Keep the Packaging: Retain all original packaging until your claim is resolved. The shipping carrier may need to inspect the packaging and item.
• Claims Timeframe: Ensure you contact us within the specified timeframe (48 hours) to facilitate a prompt resolution.